METAMORPHOSIS COLLECTION COMING SOON!

Returns & Cancellations Policy

RETURNS

Due to the nature of the product, the limited and exclusive nature of Original Artworks all sales are final. Once an order has been dispatched, we do not accept returns on any purchase.

CANCELLATIONS

If you would like to cancel your order within 48 hours of placing an order please email studio@demidaviladesigns.com. We cannot promise any cancellations as all sales are final however we will do our best to assist.

If an order is cancelled within one week of placing an order for a commission piece a full refund of your deposit will be issued. After one week and up to two weeks of cancelling a commission order a 50% loss of the initial deposit and a partial refund will be issued. Cancellations occurring anytime after two weeks of placing an order for a commission piece will result in a total loss of the initial deposit.

DAMAGED ITEMS

Paintings are checked and wrapped with the utmost care so you can receive your order in immaculate condition.

However, in the rare occasion if your order may have been damaged during transit, please contact studio@deimdaviladesigns.com within 24 hours of delivery providing all of the below:

 

1. Full name and order number

 

2. A photo of the damaged item

 

3. A photo of the interior packaging and exterior packaging (delivery box)