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Commission Information

Commissioned Artwork/ Custom Order Process

Availability/Time Frame

You will be notified of the earliest booking availability on enquiry. Although it takes three to four weeks to complete a commission piece, please allow approximately twelve weeks for your artwork to be completed from the date/week of commencement. It is possible that your custom piece may be completed sooner, however, the twelve week time frame is required due to the high demand for commission pieces. This allows time for ordering the necessary supplies, completion of the artwork, and any delays which may arise due to other matters such as shortages of products from suppliers.

Deposit

To secure your scheduled slot, a 50% deposit is required in order to commence any work. The remaining balance is due on completion, prior to shipping or pick up.

Progress

During the creation process, you will be contacted via email and/or DM (Direct Messages) with progress pictures and updates for your approval.

Please note: No exchanges, returns or refunds will be issued for any custom requested artworks.

Terms and Conditions - Commissioned Art

By proceeding to place an order for commissioned art you agree that you accept the following;

A custom piece is the creation of an original artwork, which is one of a kind. Each fluid based painting is not a print or a copy of any artwork which has been previously created. Therefore, no other person will ever have the same piece as yours.

Due to the nature of the medium used in this style of art, it is impossible to replicate or create a piece that is identical to another. Your design can be created with a similar layout and selection of colours to a previous piece. However, the patterns will certainty vary, and there may be slight differences in the intensity of colours. This is what makes each painting special and unique.

Revisions and Changes

You will be provided with two opportunities to request minor compositional amendments as part of the original quote. Any additional changes requested will involve a separate quote. The fee will depend on the nature and extent of the changes involved, as well as the time and necessary supplies required.

Refunds and Cancellations

If an order is cancelled within one week of placing an order for a commission piece a full refund of your deposit will be issued. After one week and up to two weeks of cancelling a commission order a 50% loss of the initial deposit and a partial refund will be issued. Cancellations occurring anytime after two weeks of placing an order  will result in a total loss of the initial deposit.

Shipping

Your artwork will be shipped via a courier service. Once it has been picked up by the courier, it is your responsibility as the receiver to contact the courier directly regarding any queries relating to shipping, tracking, delays, or rearranging delivery if no-one is at home. If the parcel is returned to the studio for any reason, it will be redelivered to you once an additional shipping fee is paid to rebook the parcel for delivery.

Returns/ Damage in Transit

There are no returns or exchanges on custom orders.

In the unfortunate event that your parcel is received damaged, you must notify studio@demidaviladesigns.com within 24 hours of delivery with as much detail as possible, including photos.

An assessment will be conducted pertaining to the extent of the damage and whether or not it may be repaired. If a repair is possible, the necessary arrangements will be made for the painting to be returned to the studio and re-shipped upon repair.

If the damage is beyond repair, a new similar piece (not identical- as per the terms stated above) will be created as soon as possible. Once it has been approved, the new painting/s will be shipped to you.